“Prospective and current employees should approach this employer / employee relationship with care and professionalism. Based on personal experience, it is important to document conversations, retain copies of policy materials, confirm expectations in writing when always, and closely review matters involving attendance, performance metrics, benefits, leave, discipline, and separation. Employees should not assume that verbal explanations will always be enough protection later.”
“From my perspective, one of the most important lessons for Anthem employees is this: protect yourself through documentation. Your Manager will get facts incorrect as he or she is attempting to reach their goal. He/She will also provide state agencies with inaccurate information about your performance, in order to deny you any outside benefits. Workplace issues can become much harder to address later if expectations, coaching, policy enforcement, or separation-related matters are not clearly preserved in writing. Employees should be proactive, organized, and cautious."
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